SHIPPING & RETURNS

Shipping Policy

All items on our website are handmade to order from our Yorkshire based studio. Handmade orders will take up to 21 working days to be shipped. Postage & packaging is free and tracking numbers, if applicable, are included in your SMS confirmation or email address you have provided when placing your order.

We currently do not ship outside of the UK.

If you need an item of clothing by a certain date, please contact us by email and we will try and to work to this date.

bmbrs cannot be held accountable for parcels delayed to reasons beyond our control. Should you experience any delays on your shipment once shipped, please contact the courier service that has providing the tracking for your item. All UK parcels are processed via Royalmail (48 hours).

Return & Exchange Policy

Due to the size of our company we would rather offer alterations or a credit note if the garment is not right for you. For customers in the UK we accept refunds within 3 working days of the garment arriving with you.

Damages or defects

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

In the event of a faulty item a refund will be made to the card used to make the payment initially and will be made when the product has been received and checked.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note, we do not offer free returns. Returns are arranged by the customer and sent at their expense.

To start a return, you can contact us at studio@bmbrs.co.uk. If your return is accepted, we’ll send you instructions where to send your package. Items sent back to us without first requesting a return will not be accepted.